Archive for the 'Country Reports' Category

Offshoring Legal Services to India: An Update

The India revenues from legal services offshoring are slated to grow from $146 million for the calendar year 2006 to reach $640 million by end 2010. The industry employed around 7,500 people in the legal offshoring space in India as of end 2006. The number of employees is expected to reach 32,000 by end 2010.

The study focuses on eight broad segments: Legal transcription, Document review, Litigation support, Legal research, Intellectual Property, Contract related services, Secretarial and Legal publishing services.

The Indian vendor space has over 100 service providers that can be categorized into three groups: Captive centers of corporates, Third party - Niche service providers (Stand-alone LPOs) and Third party - Multiservice providers. Third party vendors dominate the LPO space by employing the majority of the workforce in the sector. However, vendors with niche focus and multi-service providers differ distinctly in terms of service offerings and capability.

According to Arun Jethmalani, CEO, “While most vendors start by offering lower value services and gradually move up the value chain by demonstrating domain skills and gaining client confidence, there are others who focus on specific high-end services or niches.” Adds Neeraja Kandala, analyst and co-author of the report, “High volume services like Document review, eDiscovery, Legal publishing as well as niche areas in Intellectual Property and Contract services will drive future growth in legal services offshoring.”

Based on our exhaustive primary research and analysis of this sector, It has identified a “List of frontrunners” which includes Evalueserve, Integreon, OfficeTiger, CPA Global, Mindcrest, Pangea3 and Quislex. We have also identified ”Emerging players” that have potential to emerge as winners within their chosen niches. These include players like LawScribe, New Galexy, SDD Global Solutions, Tusker Group, Aptara, Lason and Quattro BPO.

The report: “Offshoring Legal Services to India: An Update” provides an in-depth information and analysis of the Indian vendor space along with vendor profiles of all major and upcoming players.

The report provides an in-depth analysis of the Indian vendor space along with profiles of all major industry players. The report is designed to help:

Law Firms, Corporations, Lawyers, Legal publishers looking to outsource/offshore
Outsourcing consultants evaluate and compare the offerings of vendors
Offshored Legal service providers to assess their competitive environment
American and European corporations/lawfirms looking for Indian partners
Venture Capital companies looking for investment opportunities
Researchers looking for detailed information on legal services outsourcing

Law Firms will find this report invaluable in understanding the capabilities of vendors, and selecting the best fit.

The report is based on secondary data as well as extensive interviews with key people at various legal services outsourcing companies in India.

For more information, kindly visit :
http://www.bharatbook.com/detail.asp?id=11072
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The US Medical Transcription Industry: Perspective on Outsourcing and Offshoring

The medical transcription outsourcing grabbed a lot of media attention in India during 1995 - 97, well before ‘BPO’ became a household term. People were excited about the huge opportunity that India had hit upon. However, the industry witnessed a rough patch around 2000. Today, the USD 195 million strong industry is silently supplying to the USD 12 billion medical transcription industry in the US.

We have classified vendors into three primary groups:

Indian units of large US players - Typically comprise American companies or Medical Transcription Service Organizations (MTSOs) who have successfully set up their transcription centers in India. The large players include CBay, Spheris, Spryance, Acusis and Heartland. These large players account for almost 70 percent of Indian medical transcription offshoring revenues.

Mid-sized players - There are a number of medium sized players (< 500 employees) in India. Most of them work as franchisees or vendors of the larger players and have limited marketing presence in the US.

Smaller players - There are a large number of such small players with <50 employees. These players are subcontractors to the other two groups and suffer from unreliable revenue flows.

It estimates the current employment in the India-based medical transcription vendors is approximately 18,000 and expects this to grow to 52,000 by 2010. According to Arun Jethmalani, CEO, although there will be significant growth in the medical transcription outsourcing space, most of it will be centered around the MTSOs.

The report “The US Medical Transcription Industry: Perspective on Outsourcing and Offshoring” report provides an overview of the buyer scenario and an in-depth analysis of the Indian vendor space along with profiles of major industry players. The report is designed to help:

Hospitals, healthcare institutions and medical transcription service organizations looking to outsource/offshore
Outsourcing consultants evaluate and compare the offerings of vendors
Medical transcription vendors to assess their competitive environment
American medical transcription companies looking for Indian partners
Venture Capital companies looking for investment opportunities
Researchers looking for detailed information on medical transcription outsourcing
The report is based on secondary data as well as extensive interviews with key people at various medical transcription outsourcing companies in India.

For more information, kindly visit :
http://www.bharatbook.com/detail.asp?id=15095
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Offshoring of Automotive Design & Engineering Services to India (Indian Customers)

The automobile industry, especially in the US and Europe is facing intense competitive pressures - rising labour costs, shorter product cycles, dropping profitability and rapid growth in emerging markets. This has created a set of enabling factors, or drivers, that are forcing Original Equipment Manufacturers (OEMs) and auto ancillaries to explore outsourcing and offshoring options.

Offshore Indian vendors stand to gain substantially, as outsourced engineering and design is set to witness double-digit growth for the next five years. According to a latest report, revenues from automotive design and engineering offshoring are expected to cross US $1 billion by 2010, from US $270 - $300 million in 2005. Estimates also show that the industry employs 12,000 people in India and is likely to see 30 per cent growth every year for the next three years.

Offshore Indian vendors can be categorized into four groups:

Captives - GM, Delphi, Ford
Subsidiaries of Indian auto OEMs - Mahindra, Hero, Eicher
Independent engineering design firms - Plexion, DC Design, Neilsoft
Indian IT services firms - TCS, Wipro, Infosys

Of these vendor groups, apart from the captives, subsidiaries of Indian auto OEMs are best positioned to offer end-to-end design and engineering services. This is on account of their domain knowledge, and financial muscle to invest in organic and inorganic growth to build capabilities. Rather than piecemeal sub-contracting of design, engineering and manufacturing jobs, auto companies would prefer vendors offering end-to-end services or complete solutions in future. This provides an entry point for more Indian auto ancillaries to move from pure manufacturing to providing the complete range of solutions – from design to manufacture to delivery.

Analyst Niranjan Natu says that “IT firms will gain too, as they will be well poised to marry their expertise in embedded systems with the rising share of electronics in auto”. However, it will become imperative for Indian service providers to move up the value chain because other countries such as China will provide tough competition for low-end services.

Independent engineering and design firms will be hot targets for mergers and acquisitions as companies with greater financial strength, primarily IT firms, subsidiaries of Indian OEMs and ancillaries look to acquire capabilities and clients.

The report “Offshoring Of Automotive Design And Engineering Services To India” is based on extensive interviews with key people at various automotive design outsourcing companies in India.

It provides an overview of the buyer scenario and an in-depth analysis of the Indian vendor space along with profiles of major industry players. The report is designed to help:

Automotive companies, OEMs and ancillary suppliers
Outsourcing consultants evaluate and compare the offerings of vendors
Automotive engineering and design service vendors to assess their competitive environment
Venture Capital companies looking for investment opportunities
Researchers looking for detailed information on automotive engineering and design outsourcing

For more information, kindly visit :
http://www.bharatbook.com/detail.asp?id=20023
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Offshoring Tax Returns Preparation to India

Indian accountants are gaining expertise in preparing 1040s, 1065s and 1120s. It is estimated that in 2006, approximately 360,000 Returns were prepared by Indian vendors, garnering $40 million in revenues. Shortage of accountants and the grueling tax season are the prime offshoring drivers. CPA firms are discovering that Returns are not only turned around faster, but are also 40% to 60% cheaper.

It is estimated that in 2011, 1.6 million US tax returns will be prepared from India, for $200 million, for a largely 4-month activity. Significantly, Returns preparation is expected to lead the way for a host of other accounting services that can be effectively outsourced to India. These estimates are conservative and the potential is as high as 22 million returns that could come to India.

The offshore vendor landscape is made up of :

Captive units of the Big Four: KPMG, PriceWaterhouseCoopers, Deloitte and Touche’ and Ernst&Young

American facilitating firms / agencies with or without captives in India: Xpitax, SurePrep, CCH, IFR

Large multi-service BPOs in India: Datamatics, MphasiS BPO, OPI

Smaller multi-service BPOs in India: PB Tech Impact Solutions, Cosmic Internet Technologies

F&A BPOs owned / controlled by Indian Chartered Accountants: GKM Management services, Business Accounting Services, Accountant Anywhere, Enablizer

The report provides an overview of the buyer scenario and an in-depth analysis of the Indian vendor space along with profiles of major industry players. The report is designed to help:

US CPA firms looking to outsource/offshore
Global accounting firms and departments to gain understanding of the Indian vendor space
Potential vendors / facilitators to assess opportunities
Outsourcing consultants to evaluate and compare the offerings of vendors
Returns preparation vendors to assess their competitive environment
Venture Capital companies looking for investment opportunities
Researchers looking for detailed information on F&A offshoring
This study is based on secondary data as well as extensive interviews with key people at various BPOs (captive as well as third-party) in India.

For more information, kindly visit :
http://www.bharatbook.com/detail.asp?id=26437
_______________________________________________________________

Offshoring Tax Returns Preparation to India (Indian Customers)

Indian accountants are gaining expertise in preparing 1040s, 1065s and 1120s. It is estimated that in 2006, approximately 360,000 Returns were prepared by Indian vendors, garnering $40 million in revenues. Shortage of accountants and the grueling tax season are the prime offshoring drivers. CPA firms are discovering that Returns are not only turned around faster, but are also 40% to 60% cheaper.

It is estimated that in 2011, 1.6 million US tax returns will be prepared from India, for $200 million, for a largely 4-month activity. Significantly, Returns preparation is expected to lead the way for a host of other accounting services that can be effectively outsourced to India. These estimates are conservative and the potential is as high as 22 million returns that could come to India.

The offshore vendor landscape is made up of :

Captive units of the Big Four: KPMG, PriceWaterhouseCoopers, Deloitte and Touche’ and Ernst&Young
American facilitating firms / agencies with or without captives in India: Xpitax, SurePrep, CCH, IFR
Large multi-service BPOs in India: Datamatics, MphasiS BPO, OPI
Smaller multi-service BPOs in India: PB Tech Impact Solutions, Cosmic Internet Technologies
F&A BPOs owned / controlled by Indian Chartered Accountants: GKM Management services, Business Accounting Services, Accountant Anywhere, Enablizer
The report provides an overview of the buyer scenario and an in-depth analysis of the Indian vendor space along with profiles of major industry players. The report is designed to help:

US CPA firms looking to outsource/offshore
Global accounting firms and departments to gain understanding of the Indian vendor space
Potential vendors / facilitators to assess opportunities
Outsourcing consultants to evaluate and compare the offerings of vendors
Returns preparation vendors to assess their competitive environment
Venture Capital companies looking for investment opportunities
Researchers looking for detailed information on F&A offshoring
This study is based on secondary data as well as extensive interviews with key people at various BPOs (captive as well as third-party) in India.

For more information, kindly visit :
http://www.bharatbook.com/detail.asp?id=26438
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US Healthcare Revenue Cycle Management: Offshoring of Medical Coding and Billing Services (Indian Customers)

The Indian share of BPO revenues from the offshoring of revenue cycle management (RCM) services is estimated at USD 125 million for the year 2006. This report Research the total revenues from this segment to reach USD 410 million by 2011.

Two of the “core” processes in revenue cycle management (RCM) services are medical coding and billing. In this report, we have discussed billing and coding within the context of RCM services. The emphasis (and estimates) for this report relate to medical coding and billing. Medical transcription, which is another “specialized” service not offered by “generic” BPOs has not been covered in this report, and revenue and manpower estimates exclude medical transcription.

The RCM industry in India is still at a nascent stage. While there are certain large vendors offering end-to-end RCM services such as Perot Systems, Apollo Health Street, Zavata and Ajuba there are few others focused on offering certain specific services such as medical coding, payment posting, accounts receivable, etc.

It has been recognized four vendors as potential winners in this space: Ajuba, Apollo Health Street, Perot Systems and Zavata.

The report provides an overview of the buyer scenario and an in-depth analysis of the Indian vendor space along with profiles of major industry players. The report is designed to help:

US hospitals, physician groups and US based RCM companies looking to outsource/offshore
Potential vendors / facilitators to assess opportunities
Outsourcing consultants to evaluate and compare the offerings of vendors
Outsourcing consultants to evaluate and compare the offerings of vendors
Researchers looking for detailed information on RCM offshoring
This study is based on secondary data as well as extensive interviews with key people at various BPOs (captive as well as third-party) in India.

For more information, kindly visit :
http://www.bharatbook.com/detail.asp?id=30029
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Offshoring Legal Services to India : An Update (Indian Customers)

The India revenues from legal services offshoring are slated to grow from $146 million for the calendar year 2006 to reach $640 million by end 2010. The industry employed around 7,500 people in the legal offshoring space in India as of end 2006. The number of employees is expected to reach 32,000 by end 2010.

The study focuses on eight broad segments: Legal transcription, Document review, Litigation support, Legal research, Intellectual Property, Contract related services, Secretarial and Legal publishing services.

The Indian vendor space has over 100 service providers that can be categorized into three groups: Captive centers of corporates, Third party - Niche service providers (Stand-alone LPOs) and Third party - Multiservice providers. Third party vendors dominate the LPO space by employing the majority of the workforce in the sector. However, vendors with niche focus and multi-service providers differ distinctly in terms of service offerings and capability.

According to Arun Jethmalani, CEO, “While most vendors start by offering lower value services and gradually move up the value chain by demonstrating domain skills and gaining client confidence, there are others who focus on specific high-end services or niches.” Adds Neeraja Kandala, analyst and co-author of the report, “High volume services like Document review, eDiscovery, Legal publishing as well as niche areas in Intellectual Property and Contract services will drive future growth in legal services offshoring.”

Based on our exhaustive primary research and analysis of this sector, It has identified a “List of frontrunners” which includes Evalueserve, Integreon, OfficeTiger, CPA Global, Mindcrest, Pangea3 and Quislex. We have also identified ”Emerging players” that have potential to emerge as winners within their chosen niches. These include players like LawScribe, New Galexy, SDD Global Solutions, Tusker Group, Aptara, Lason and Quattro BPO.

The report: “Offshoring Legal Services to India: An Update” provides an in-depth information and analysis of the Indian vendor space along with vendor profiles of all major and upcoming players.

The report provides an in-depth analysis of the Indian vendor space along with profiles of all major industry players. The report is designed to help:

Law Firms, Corporations, Lawyers, Legal publishers looking to outsource/offshore
Outsourcing consultants evaluate and compare the offerings of vendors
Offshored Legal service providers to assess their competitive environment
American and European corporations/lawfirms looking for Indian partners
Venture Capital companies looking for investment opportunities
Researchers looking for detailed information on legal services outsourcing
Law Firms will find this report invaluable in understanding the capabilities of vendors, and selecting the best fit.

The report is based on secondary data as well as extensive interviews with key people at various legal services outsourcing companies in India.

For more information, kindly visit :
http://www.bharatbook.com/detail.asp?id=53001
_______________________________________________________________

Bioinformatics Outsourcing for Life Sciences: India Opportunity

Research companies around the world now feel the need for enormous computing and data management competencies to sequence and categorize data generated by drug-discovery labs. To facilitate the storage, management, retrieval, and analysis of this large-scale data, the application of IT to the life sciences sector - bioinformatics, assumes increasingly higher significance. The use of bioinformatics tools lowers costs, improves efficiency and reduces development-to-launch timelines. The drive to further reduce R&D costs by off-shoring to low cost destinations is fuelling the outsourcing of bioinformatics services from India. This report examines the bioinformatics services outsourcing market in India for the life sciences space.

According to Arun Jethmalani, CEO “Outsourcing to India, compared to other developed countries, offers about 30-40% costs savings in overall drug discovery research, and close to 60% cost savings when outsourcing core bioinformatics services. This is owing to the lower wage costs for skilled manpower, and lower infrastructure costs.”

It estimates that India’s bioinformatics services outsourcing revenues are about USD 32 million, and are expected to grow at a CAGR of 25% touching USD 62 million by 2010. India has emerged as an attractive destination for outsourcing bioinformatics services owing to availability of low cost English-speaking manpower, lower capital and operational costs, and its established success as an IT and pharma outsourcing hub. “Vendors, that lack international visibility for their products, are rapidly building service capabilities to capitalize on the India advantage. Pure play companies offer specialized services, IT companies offer services across the life sciences vertical while domestic life sciences companies are offering a complete research solution that includes bioinformatics services”, says Dr Raj Rajagopal, CCO KnowGenix.

The Indian vendor landscape for bioinformatics services outsourcing is made up of:

Pure bioinformatics companies like Strand Life Sciences, Molecular Connections, VLife Sciences Technologies
Domestic IT companies like Infosys, HCL Technologies, TCS
Domestic companies with focus on CRAMS like Jubilant Biosys, Avesthagen, GVK Biosciences
Multinational IT companies like Mphasis, IBM India
Multinational Pure bioinformatics companies like Cytogenomics, LabVantage
Going forward, we expect vendors to explore alliances or acquisitions to broaden their product/service portfolio, customer base, and geographical reach. Currently, vendors are actively seeking alliances that complement their core competencies and allow them to use emerging technologies in a mutually beneficial and cost competitive manner. Partnering strategies like licensing arrangements, marketing arrangements, and collaborative product development and research partnerships will be increasingly undertaken. According to Suchita Chaudhari “We believe companies offering an integrated services portfolio will enjoy an upper hand, compelling pure play vendors offering only discovery informatics to expand into clinical trials informatics, and / or life sciences research to remain competitive.”

A critical success factor for India as a rising destination for outsourcing bioinformatics services is the availability of quality manpower. “India is facing a shortage of experienced bioinformatics professionals, which is resulting in higher attrition and rising wage levels. These in turn could reduce the cost competitiveness of India over her other counterparts in China, Brazil, Ireland, etc. Government and private initiatives to boost industry-academia interaction, and corporate training initiatives are a step in the right direction,” believes Poonam Bhana, Analyst.
The report provides an overview of the buyer scenario and an in-depth analysis of the Indian vendor space along with profiles of major industry players. The report is designed to help:

Research companies looking to outsource/off-shore bioinformatics services
Global biotechnology and pharmaceutical companies to gain understanding of the Indian bioinformatics vendor space
Outsourcing consultants to evaluate and compare offerings of Indian bioinformatics vendors
Potential vendors to assess opportunities in India
Bioinformatics vendors to assess the competitive environment in India
Venture capital companies looking for investment opportunities
Researchers looking for detailed information on Bioinformatics services off-shoring to India

This study, is based on extensive interviews with key bioinformatics vendors in India, supplemented with knowledge from secondary sources

For more information, kindly visit :
http://www.bharatbook.com/detail.asp?id=70033
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Bioinformatics Outsourcing for Life Sciences: India Opportunity (Indian Customers)

Research companies around the world now feel the need for enormous computing and data management competencies to sequence and categorize data generated by drug-discovery labs. To facilitate the storage, management, retrieval, and analysis of this large-scale data, the application of IT to the life sciences sector - bioinformatics, assumes increasingly higher significance. The use of bioinformatics tools lowers costs, improves efficiency and reduces development-to-launch timelines. The drive to further reduce R&D costs by off-shoring to low cost destinations is fuelling the outsourcing of bioinformatics services from India. This report, based on a study conducted examines the bioinformatics services outsourcing market in India for the life sciences space.

According to Arun Jethmalani, CEO, “Outsourcing to India, compared to other developed countries, offers about 30-40% costs savings in overall drug discovery research, and close to 60% cost savings when outsourcing core bioinformatics services. This is owing to the lower wage costs for skilled manpower, and lower infrastructure costs.”

It estimates that India’s bioinformatics services outsourcing revenues are about USD 32 million, and are expected to grow at a CAGR of 25% touching USD 62 million by 2010. India has emerged as an attractive destination for outsourcing bioinformatics services owing to availability of low cost English-speaking manpower, lower capital and operational costs, and its established success as an IT and pharma outsourcing hub. “Vendors, that lack international visibility for their products, are rapidly building service capabilities to capitalize on the India advantage. Pure play companies offer specialized services, IT companies offer services across the life sciences vertical while domestic life sciences companies are offering a complete research solution that includes bioinformatics services”, says Dr Raj Rajagopal, CCO KnowGenix.

The Indian vendor landscape for bioinformatics services outsourcing is made up of:

Pure bioinformatics companies like Strand Life Sciences, Molecular Connections, VLife Sciences Technologies
Domestic IT companies like Infosys, HCL Technologies, TCS
Domestic companies with focus on CRAMS like Jubilant Biosys, Avesthagen, GVK Biosciences
Multinational IT companies like Mphasis, IBM India
Multinational Pure bioinformatics companies like Cytogenomics, LabVantage
Going forward, we expect vendors to explore alliances or acquisitions to broaden their product/service portfolio, customer base, and geographical reach. Currently, vendors are actively seeking alliances that complement their core competencies and allow them to use emerging technologies in a mutually beneficial and cost competitive manner. Partnering strategies like licensing arrangements, marketing arrangements, and collaborative product development and research partnerships will be increasingly undertaken. According to Suchita Chaudhari, Senior Analyst “We believe companies offering an integrated services portfolio will enjoy an upper hand, compelling pure play vendors offering only discovery informatics to expand into clinical trials informatics, and / or life sciences research to remain competitive.”

A critical success factor for India as a rising destination for outsourcing bioinformatics services is the availability of quality manpower. “India is facing a shortage of experienced bioinformatics professionals, which is resulting in higher attrition and rising wage levels. These in turn could reduce the cost competitiveness of India over her other counterparts in China, Brazil, Ireland, etc. Government and private initiatives to boost industry-academia interaction, and corporate training initiatives are a step in the right direction,” believes Poonam Bhana, Analyst.

The report provides an overview of the buyer scenario and an in-depth analysis of the Indian vendor space along with profiles of major industry players. The report is designed to help:

Research companies looking to outsource/off-shore bioinformatics services
Global biotechnology and pharmaceutical companies to gain understanding of the Indian bioinformatics vendor space
Outsourcing consultants to evaluate and compare offerings of Indian bioinformatics vendors
Potential vendors to assess opportunities in India
Bioinformatics vendors to assess the competitive environment in India
Venture capital companies looking for investment opportunities
Researchers looking for detailed information on Bioinformatics services off-shoring to India

This study, is based on extensive interviews with key bioinformatics vendors in India, supplemented with knowledge from secondary sources.

For more information, kindly visit :
http://www.bharatbook.com/detail.asp?id=70034
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Market Research Outsourcing: The India Growth Story

The need to conduct market research has changed over the years primarily driven by globalization, and rise in competition, among other factors. The marketing function, which was earlier restricted to creating awareness and building differentiators among products, has expanded and become central to the creation of these new products.

Large corporates are now spending anywhere from $5 m to $100 m on market research and analysis. Research agencies too have tried to complement the changing needs of clients with professional management, consolidation and creation of value through both delivery mechanisms and interpretation. The increasing use of technology has led to standardization and consolidation in the research industry, thus preparing the ground for greater outsourcing.

The Indian MRO space comprises over 110 vendors and most of these offer ‘non-market research’ services also. However, interestingly, the leaders in the category are largely market research-focused firms and not necessarily the diversified BPO and KPO firms. Indian MRO vendors began with servicing fairly “standardized” research needs and are steadily moving up the value chain.

It estimates that Indian MRO revenues stand at $148 m in FY07, and are expected to grow at a CAGR of 36% to touch $800 m by FY12. According to Arun Jethmalani, CEO, “This period (up to 2010) will witness value growth due to capacity addition in high-end services. Initially, the services outsourced were in modular format and delivered through short-term project based engagements. However, over time vendors have begun providing services in both transactional and tactical level activities performed by research agencies. There is a clear industry trend towards “integrated” services”.

Going forward, Indian MRO companies are poised to move from research back-office operations to becoming strategic partners in executing research.

The Indian vendor landscape for MRO services is made up of

Pure Play MRO Vendors, which are pioneers in this space like Ugam, Annik and Exevo
Full service research firms in India like Prognosys and Tecnova
KPOs offering services in verticals other than MRO like Evalueserve and Integreon
Large BPOs like WNS and HCL
Small BPO firms doing low end work like Cheers Interactive

We expect vendors to broaden their product/service portfolio, customer base, and geographical reach while adding global service delivery capabilities. Currently, vendors are rapidly scaling up their existing capabilities and are trying to build differentiators through specialized offerings or efficient technology platforms. A critical success factor for India as a rising destination for MRO services is acquiring and retaining talent.  Says Pranav Dixit, “Acquiring and retaining talent which can provide client ready output is critical towards achieving growth plans of Indian MRO vendors. The high attrition and rising wage levels along with adverse rupee dollar ratio will impact the profitability of the segment. These factors in turn could reduce the competitiveness of India over other destinations like Philippines and Latin America”.

Partnering with other entities in the MR value chain, marketing arrangements, and partnerships for high-end analytics services, strengthening front-end capabilities will be aggressively undertaken by Indian MRO vendors. According to Neeraja Kandala, “MRO industry might witness some mergers and acquisitions post – 2009. While pure play vendors will continue to lead the MRO space; competition will intensify with the entry of large BPOs. End to end offerings will be the key to survival for pure-play MRO vendors.”

The report: Market Research Outsourcing: The India Growth Story provides an overview of the buyer scenario and an in-depth analysis of the Indian vendor space along with profiles of major industry players. The report is designed to help:

Research companies looking to outsource/off-shore MRO services
Large BPOs, MR software vendors exploring MRO opportunity
Large research agencies, MR vendors like data collection agencies, programmers wanting to outsource their work
Other potential vendors to assess opportunities in India
MRO vendors to assess the competitive environment in India
Venture capital companies looking for investment opportunities
Researchers looking for detailed information on MRO services offshored to India

For more information, kindly visit :
http://www.bharatbook.com/detail.asp?id=71528
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